06 Ethics and Professional Communication

ByUrunji Trust

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Price

Free

Level Beginner 1 student Duration 2 days 3 Lessons Language English

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Description

In this module, we discuss ethical conduct, professionalism and communication. You will learn how to write professional letters, how to communicate with existing and potential customers, and tools that help to bring customer satisfaction. Here is an outline of the course:

REF	TOPIC AND LEARNING UNITS	LEARNING OUTCOMES
KN61	Ethical conduct Installer ethics Legal obligations	Explain the importance of being an ethical installer Describe some ethical dilemma that could arise Acquire knowledge on how to source ethically Understand the legal obligations of the installer including registrations with authorities, tax compliance and others Staff and personal care during downtimes
KN62	Basic communication skills Preparing documentation Professional letter writing	Be able to prepare documents such as invoices, quotations, delivery notes and tax returns Write a sample letter to a client based on a given scenario

REF

TOPIC AND LEARNING UNITS

LEARNING OUTCOMES

KN61

Ethical conduct

Installer ethics
Legal obligations

Explain the importance of being an ethical installer
Describe some ethical dilemma that could arise
Acquire knowledge on how to source ethically
Understand the legal obligations of the installer including registrations with authorities, tax compliance and others
Staff and personal care during downtimes

KN62

Basic communication skills

Preparing documentation
Professional letter writing

Be able to prepare documents such as invoices, quotations, delivery notes and tax returns
Write a sample letter to a client based on a given scenario

Curriculum

2 Sections
3 Lessons
2 Days

Expand all sectionsCollapse all sections

Ethical conduct
1
- 1.1
  Installer ethics
Basic communication skills
2
- 2.1
  Preparing documentation
- 2.2
  Professional letter-writing

Instructor

Urunji Trust

7 Students8 Courses

Urunji Trust School is a constituent of the Urunji Child-Care Trust. We provide online and taught courses aimed at empowering the youth with skills and prepping them for self-employment.

Reviews

Price

Free

Level Beginner 1 student Duration 2 days 3 Lessons Language English

Get unlimited access to all learning content and premium assets Membership Pro